Services

Manufacturer Warranty

The watch you purchase comes with a manufacturer warranty, which guarantees that the product is free from manufacturing faults.
Different manufacturers offer different warranty periods, usually 12 or 24 months.
During the warranty period, users need to get in contact with the manufacturer, mail the defective product to the manufacturer's address in Asia (usually in mainland China or Hong Kong), and track the repair and return process.

Seller Warranty

BurnsideChrono also provides our customers an additional seller warranty for your convenience.
We carry out strict quality control before shipment, and we also perform after-sales customer service and repair your watch in South Australia.
Due to parts and personnel shortages, we are unable to hand-service your watch for a longer period of time. Hope to get your understanding.
Customers can contact us for service within the warranty period we provide, and contact the manufacturer for warranty service during a longer period or contact them if you prefer the factory to take care of your watch.

SELLER WARRANTY:
BurnsideChrono will service every watch sold on our website for up to 6 months after purchase. The warranty covers various symptoms such as abnormally gaining time, losing time, or not keeping proper time. The warranty program covers these issues.
WHATS NOT COVERED:
Our warranty does not cover “external damage” to the product. BurnsideChrono does not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bezel, watch bracelet, straps. Also from screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. When a third party causes the damage to the watch, this voids the warranty from BurnsideChrono. This limited warranty does not cover any damage especially if there is evidence of usage under conditions which exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties. Also, BurnsideChrono will not cover water damage under any circumstance. We recommend you do not swim or shower with any watch other than a divers watch even if it is “water resistant”.
• External wear-and-tear from daily, normal use.
• External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws. Also the crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
• Defects caused by outside force or improper use. ANY such incidental damages which occur by dropping or banging the timepiece.

• Do not change the date between 8:00 p.m. and 4:00 a.m. Amending the date during this time period may cause problems such as the date failing to change the next day, this operating error may damage the date wheel and the date function of the watch.
• Any loss of stones or gems on the outer portion of the watch or watch face.
• Also, outside modifications and third party repair attempts will void the warranty.
• Also, any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.
• A screw down crown is a feature of a water resistant watch. Make sure that the screw is secure on the crown at all times. This helps keep the watch casing from receiving water damage inside the stem. Water damage is not covered under the warranty by BurnsideChrono nor any manufacturer.
• Also, BurnsideChrono’s warranty doesn’t cover watch batteries.

If spare parts are needed or new parts need to be ordered to replace damaged parts, BurnsideChrono may request a quote for the parts from the manufacturer and the customer will be responsible for the cost of ordering the parts and postage.
WATER RESISTANCE:
Watches are only resistant to water under certain specific conditions. No wristwatch is truly waterproof. If you use your watch within the water resistance limits specified by the manufacturer, you should get many years of dependable service from it. To avoid damage to a diving watch, always be certain that the crown and case are screwed down before submerging the watch in water. This will help avoid damage to a diving watch. In addition, to prevent corrosion of sensitive watch materials, always clean the watch. You can use fresh water after submerging in salt water.

Never bring or wear your watch with you as you take a shower bath. Please take off your watch before taking a bath, soaking in a hot tub, or approaching a steamy environment.
When a watch is exposed to hot water, soap, shampoo, and other beauty products, the rubber gaskets that keep your watch’s water resistance can degrade.
Waterproof dive watches can also be damaged in the shower. Watches are not designed to withstand warm or hot water. Your dive watch may be water-resistant, but not against moisture, air, or gas. When your watch cools down after the shower, moist air will then get sucked into the case which can badly lead to the deterioration of its movement. Even for dive watches, this could happen.
If you shower with your watch on, that moisture will oxidize and accelerate the breakdown of the oils that keep your watch moving.
Always make time to remove your watches, when you go in the shower to avoid unwanted moisture or air from damaging the inside mechanism. What about a steam room, sauna, or hot tub jets? Same rule.